Return & Refund Policy

Last updated: October 1, 2026

This policy explains how returns, refunds, damaged items, and cancellations work at Malane Decor.

1. General Return Policy & Fees

Returns are accepted within 30 days of delivery. To qualify, items must be in their original, unopened packaging, never installed, and in brand-new condition.

Restocking Fee: All returns for non-defective items (e.g., "too big," "not bright enough," "changed my mind") are subject to a 20% restocking fee. This covers the technical inspection and specialized repackaging required for fragile lighting and decor.

Non-Refundable Shipping: Original shipping costs are non-refundable. The cost of return shipping is the responsibility of the customer.

Refund Timing: After we receive and inspect the returned item, we will email you the approval status. Approved refunds are sent to the original payment method within 5 business days. Your bank or card provider may need additional time to post the refund.

2. Damage & Fragility (Strict 48-Hour Reporting)

Our fixtures contain fragile components (glass, crystals, delicate metals).

Inspection Window: You must inspect your order and report any transit damage within 48 hours of delivery.

Mandatory Proof: Claims filed after 48 hours, or claims without clear photos of both the damaged product and the external shipping box, will be denied. This is required for us to file a claim with the carrier.

Resolution: We will send replacement glass, parts, or a full fixture at no cost to you. A full refund is offered if a replacement is unavailable. No restocking fee or return shipping cost applies to damaged, defective, or incorrect items.

3. Product Variations

By purchasing, you acknowledge the following technical standards, which are not defects:

Color Temperature: Lighting appearance (warm vs. cool) varies based on the bulbs used and the ambient colors of your room. Variations in perceived light color are not defects.

Handcrafted Variations: Many pieces feature hand-blown glass or hand-finished metals. Small bubbles in glass, slight color gradients, or texture variations are signs of authenticity and are not defects.

Brightness/Lumens: Perceived brightness is subjective. We provide technical specs where possible; dissatisfaction with light output is a "Preference Return" subject to the 20% restocking fee.

4. Final Sale & High-Value Items

The following are Final Sale and strictly non-returnable, unless they arrive damaged, defective, or incorrect:

• Custom-made, bespoke, or modified items.
• Any item that has been installed or wired. For safety reasons, once a fixture is installed, it cannot be resold.
• Large-scale fixtures or chandeliers valued over USD $2,000, marked "Final Sale" on the product page.
• Light bulbs, gift cards, and clearance items.

5. Cancellations

Orders can usually be canceled within 24 hours of purchase if they have not entered processing or shipped. Once an order has shipped, it must follow the return process.

6. Contact Us First

If there is any problem with your order, please contact Malane Decor Support at info@malanedecor.com or +1 424-243-3145 before contacting your bank. We reply within 1 business day and can usually resolve the issue faster than a bank dispute.

Evidence Submission: If a chargeback is filed without prior contact or evidence of a defect, we will provide this policy, your order details, and delivery records to your card issuer.

Signature on Delivery: We may require a signature for high-value orders. Where delivery is confirmed by the carrier, "Item Not Received" claims will be contested with the carrier's proof of delivery.

7. Return Merchandise Authorization (RMA)

To start a return, email info@malanedecor.com with your order number and we will issue an RMA number and return instructions. Returns sent without an official RMA number will be rejected. Packages refused at delivery by the customer will be treated as a standard return and subject to both the 20% restocking fee and two-way shipping costs.